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Programs Telephone Assistance Programs Available

This is available at Qwest for Arizona customers

In order to make telephone service more affordable for low-income households; Qwest supports the Lifeline and link-up telephone assistance programs. The Arizona Department of Economic Security - Community Services Administration (DES-CSA) administers these programs for Qwest.

What do these programs provide?

LIFELINE provides eligible customers with a monthly credit of $8.06 to help offset the cost of their home telephone line. In order to receive this credit, the telephone service must be billed to the individual applying for telephone assistance. (The credit cannot be applied to Qwest wireless service.) If you currently receive a discount from the Senior Telephone Discount Program (STOP) or the Medically Needy Telephone Assistance Program, you are not eligible to apply for Lifeline.
provides eligible customers with a monthly credit of $8.06 to help offset the cost of their home telephone line. In order to receive this credit, the telephone service must be billed to the individual applying for telephone assistance. (The credit cannot be applied to Qwest wireless service.) If you currently receive a discount from the Senior Telephone Discount Program (STOP) or the Medically Needy Telephone Assistance Program, you are not eligible to apply for Lifeline.
LINK-UP provides eligible customers with a one-time credit of $13.75 to help offset the installation charge associated with their home telephone line. Customers who qualify for Lifeline assistance will also be given the Link-up credit if their application for telephone assistance is received within 60 days following the installation of their phone service and if they have not previously received a Link-up credit at this address.
provides eligible customers with a one-time credit of $13.75 to help offset the installation charge associated with their home telephone line. Customers who qualify for Lifeline assistance will also be given the Link-up credit if their application for telephone assistance is received within 60 days following the installation of their phone service and if they have not previously received a Link-up credit at this address.
Who is eligible for telephone assistance?

Customers qualify for telephone assistance when they participate in one of the following low-income programs.

Medicaid (AHCCCS)
Food Stamps
Supplemental Security Income (SSI)
Federal Public Housing Assistance
Low-Income Home Energy Assistance within the last year
Temporary Assistance to Needy Families programs (TANF)
National School Lunch Program (NSL)

State Children’s Health Insurance Plan (SCHIP) OR KidsCare

Our customers may also qualify for telephone assistance if their household income is at or below 150% of the Federal Poverty Guidelines.

How do I apply?

If you currently have phone service with Qwest, simply fill out the application form and mail it to DES-CSA at the address shown at the bottom of the application. If you are determined eligible by DEA, the lifeline credits will appear on your phone bill in approximately 60 days.

If you do not currently have phone service with Qwest, please call Customer Service at 1-800-244-1111 to place an order for service BEFORE sending in your completed application. Not available in all areas; long distance not included.

Customers applying for Lifeline based on the size and income level of their household must provide

A copy of one of the following:

Last years Federal or State Income tax return
Current income statement or paycheck stubs for 3 consecutive months
Social Security Statement of Benefits
Retirement or Pension Statement of Benefits
Unemployment or Workers Compensation Statement of Benefits
Veterans Administration Statement of Benefits
Letter of Participation in Federal or BIA General Assistance
Divorce Decree
Child Support Documentation

For more information, please call DES-CSA at 1-602-542-6600 or 1-800-582-5706